D. what she or he should do is to keep silent
3. If a consumer complain in person to the store manager，__________.
A. it's possible to settle the problem in the consumer's favour
B. the consumer can surely get the compensation
C. the salesgirl is surely scolded by the manager
D. the consumer is surely refused
4. The most effective complaint can be made ________.
A. in a firm and exaggerated way
B. by presenting specific information as to what is wrong
C. by making general statements
D. by complaining to the manager loudy and firmly
5. the main idea in this passage is about ________.
A. salesmen's strategies to satisfy consumers
B. consumers' strategies to get the most from the store
C. how to buy satisfactory goods
D. how to protect consumers' rights
，2011年7月自学考试题及答案英语(一)模拟试题(2)tag: 考前模拟试题，自学考试试题,自学考试资料,历年自考试题及答案，自学考试试题 - 考前模拟试题